Shipping policy

Shipping Information

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Please note: tracking information will be updated online one (1) business day after your order has been shipped.

You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and SSENSE no longer has any responsibility for taking care of the goods from that point.

Duties and Taxes

By placing an order with SSENSE, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.

To simplify this process, your order indicates your agreement to authorize SSENSE to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single non-commercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:

“The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.” 

Your authorization permits the carrier/customs broker to file on your behalf: (i) an administrative entry under section 321 of the Tariff Act of 1930 (“Section 321”), if eligible (see below); (2) an informal entry pursuant to section 143.21 of the Customs Regulations, if eligible; or (iii) the formal entry for any order that is over $2,500, or otherwise requires formal entry. You are responsible for any U.S. duties and taxes that may be due under U.S. law. Shipments to the U.S. of goods that are valued at US$800 or less may be imported without the payment of duties and taxes subject to certain restrictions, pursuant to Section 321. These restrictions include the following:

1.   A single contract or order addressed to a same individual that exceeds US$800, cannot be split into more than one shipment to avoid the payment of duties and taxes;

2.   Individual orders addressed to a same individual that are consolidated by the shipper or carrier on a single bill of lading (“B/L”) or air waybill (“AWB”) will be treated as a single shipment and will not be entitled to Section 321 treatment if the total value exceeds US$800; and

3.   If there are individual B/Ls or AWBs, the shipment will qualify unless there are several B/Ls or AWBs addressed to same individual with shipment on the same day and the total value of these shipments is over US$800, in which case U.S. Customs and Border Protection will treat them as a single shipment.

It is SSENSE's position that all goods purchased from SSENSE, should be imported into the United States without the payment of duties and taxes pursuant to Section 321, only when Section 321 is applicable. Our express carriers have been instructed to apply Section 321 only where applicable.

Shipping Costs and Delivery Times

- SSENSE reserves the right, occasionally, to run free shipping promotions for a limited time on the SSENSE website and mobile app.
- SSENSE has the right to change, extend or end promotions at any time.
- Free shipping is valid for a limited time only and expires on the date specified in the email sent to the claimant by SSENSE and/or banner on the SSENSE website and SSENSE App with at least 48 hours notice prior to expiry.
- Additional restrictions may apply.
- Accurate transit time available at checkout.

Full-price orders:
- Orders where the free shipping eligibility applies on the full-price merchandise subtotal (coupon included) above the full-price thresholds indicated in the table below.
- The offer will be automatically applied at checkout.
- If an item is not eligible, as occasionally indicated on the product detail page, the offer will not be reflected at checkout.

Other orders:
- Orders that don't meet the full-price free shipping eligibility mentioned above and that don't include restricted products are still eligible for free shipping if they meet the Other order threshold indicated in the table below. Other orders include and are not limited to Sale orders.

Restricted Orders:
- Orders that include products excluded from free shipping as indicated on the product display page are not eligible for free shipping and disqualify the entire order from the free shipping promotion regardless of the order value. All orders including at least one (1) excluded product will pay a flat shipping fee equivalent to the "Restricted" fee indicated in the table below.

	Processing +Transit Time (Business Days)	Order type	Free Shipping Threshold	Shipping Fee Below Threshold
United States	Express (2-5 days) A more specific time frame will be displayed during checkout	Full-price	$100 USD	$14 USD
		Other	$300 USD
		Restricted	N/A	$17 USD
Canada - Quebec	Standard (2 days)	Full-price	$100 CAD	$8 CAD
		Other	$200 CAD
		Restricted	N/A
	Priority (1-2 days)	All	N/A	$10 CAD
Canada - Ontario	Standard (2 days)	Full-price	$100 CAD	$8 CAD
		Other	$200 CAD
		Restricted	N/A
	Priority (1-2 days)	All	N/A	$13 CAD
Canada - British Columbia	Standard (3-4 days)	Full-price	$100 CAD	$11 CAD
		Other	$200 CAD
		Restricted	N/A
	Priority (1-2 days)	All	N/A	$13 CAD
Canada - Other provinces	Standard (2-7 days)	Full-price	$100 CAD	$11 CAD
		Other	$200 CAD
		Restricted	N/A
	Priority (1-2 days)	All	N/A	$13 CAD
Japan	Express (2-5 days)	Full-price	¥35,000	¥2750
		Other	¥57,000
		Restricted	N/A
Mainland China	Express (4-6 days)	Full-price	$350 USD	$42 USD
		Other	N/A
Hong Kong	Express (3-5 days)	Full-price	$1500 HKD	$218 HKD
		Other	N/A
United Kingdom	Express (2-3 days)	Full-price	£200	£17
		Other	N/A
Australia	Express (3-5 days)	Full-price	$450 AUD	$43 AUD
		Other	N/A
New Zealand	Express (3-5 days)	Full-price	$350 USD	$62 USD
		Other	N/A
Europe Group A: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.	Express (3-5 days)	Full-price	€250	€22
		Other	N/A
Europe Group B: All other European countries	Express (3-5 days)	Full-price	$500 USD	$42 USD
		Other	N/A
International Group A: Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Iceland, Morocco, Saint Lucia, Singapore, South Korea, Taiwan.	Express (5-7 days)	Full-price	$350 USD	$27 USD
		Other	N/A
International Group B: Israel, Macau SAR, Russia.	Express (5-7 days)	Full-price	$500 USD	$77 USD
		Other	N/A
International Group C: Malaysia, Philippines.	Express (5-7 days)	Full-price	$350 USD	$42 USD
		Other	N/A
International Group D: All other countries.	Express (5-7 days)	Full-price	$500 USD	$42 USD
		Other	N/A

¹ Orders must be made before 11:00 a.m. Eastern Time to qualify for next day a.m. shipping.

² Some exceptions apply to select countries. Accurate transit times available at checkout.

We are currently unable to fulfill new orders to Russia until further notice.